eTaal – Electronic Transaction Aggregation and Analysis Layer, 2013 

eTaal - Electronic Transaction Aggregation and Analysis Layer, 2013 

Policy Update
Srishti Sinha

Background 

eTaal (Electronic Transaction Aggregation & Analysis Layer) is an initiative by the Government of India, developed by the National Informatics Centre (NIC) under the Ministry of Electronics and Information Technology (MeitY). It serves as a centralised platform for real-time monitoring and analysis of electronic transactions (eTransactions) across various government services. ‘eTaal’ has been in nationwide operation since January 2013. Before the introduction of eTaal, there was a lack of integrated, real-time data on the usage and efficiency of digital government services, which hindered performance evaluation and limited accountability hence eTaal was developed to enhance transparency, security, and accountability in eGovernance by offering a unified dashboard that tracks the performance of electronic services across national, state, and district levels. 

Launched in 2023, eTaal 3.0 represents a major leap forward in how India tracks and understands the delivery of eGovernance services. Unlike its earlier versions, this updated platform offers real-time insights, a detailed directory of services, geo-tagged maps, and powerful analytics tools. It even lets users benchmark performance and explore services through new categories. These improvements aim to make governance more transparent, enabling policymakers to make informed decisions and ensuring that citizens receive the services they need. With customised reports and deeper data insights, eTaal 3.0 plays a crucial role in strengthening accountability and driving smarter, more responsive governance.

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Functioning

The dashboard facilitates quick analysis of transaction data in both tabular and graphical forms, allowing users to drill down to the lowest level without compromising the privacy, security, or integrity of the application software. Users can view consolidated e-transaction statistics of e-Governance projects across the country and visualise their real-time utilisation status. The project covers all Central Ministries and State/UT governments. 

Maximising stakeholder engagement is one of the main agendas of eTaal 3.0, facilitating improved decision-making. It aims to actively involve a wide range of stakeholders in using its platform and data to make better decisions. By involving all the stakeholders mentioned below, eTaal 3.0 ensures that public digital service delivery becomes more transparent, responsive, and evidence-driven.

  • Central Ministries & Departments
  • States & UT 
  • Academic Institution & Researchers 
  • Citizens & NGO 
  • CSCs (Common Service Centres)

Central ministries can use the data to monitor services and shape effective policies, while states and UTs can track performance to improve local governance. Academic institutions and researchers can analyze trends for evidence-based policy research. Citizens and NGOs can use the platform to ensure transparency and accountability in public service delivery. Common Service Centres (CSCs) can use the data to improve rural outreach and expand access to digital services.

Performance 

The following table presents a year-wise breakdown of the total number of e-Transactions recorded on the eTaal platform from 2013 to 2025, along with the corresponding average number of transactions per day:

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Source – Government of India, eTaal – Yearly Chart Index

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Since January 2013, 2267 eServices from 21 Central Ministries and all 35 States and UTs have been linked to the dashboard, with over 286 crore e-Transactions recorded till February 28, 2014. This reflects the Government-wide acceptability of the initiative in terms of its utility and importance. The top 5 States integrating their transactions on ‘eTaal’ were Gujarat, Andhra Pradesh, Madhya Pradesh, Maharashtra, and Haryana.

  • In 2013, eTaal recorded 2.42 billion transactions, averaging 6.6 million transactions per day. This established a foundation for digital transformation. In 2014, the number of transactions rose significantly, reflecting a growing adoption of digital public services.
  • From 2015 to 2020, the platform experienced significant growth, with transactions increasing from 7.61 billion in 2015 to over 72 billion by 2020. During this period, the daily transaction rate soared from 20.8 million to 196.9 million, marking a tenfold increase in just five years. This growth reflects the expanding reach of government-to-citizen (G2C) services.
  • Since 2020, there has been remarkable growth in the platform, partly due to the COVID-19 pandemic, which increased the need for digital public services. More services have transitioned online, leading to a rise in transactions.
  • By 2021, the number of transactions exceeded 100 billion, and by 2022, it reached 158 billion, with the average daily transactions almost doubling to 430 million. This growth showcases the expansion of digital services.
  • In 2023, the number of transactions reached 212 billion, and in 2024, it escalated to 341 billion. The average daily transactions rose to over 580 million in 2023 and 933 million in 2024, reflecting significant integration of digital platforms within government bodies and an increased public reliance on these services.
  • A dip is being observed in 2025, with transactions declining to 167 billion and daily transactions to 854 million. This is likely due to data still being accumulated for the year. 

Impact

  •  eTaal has been in nationwide operation since 2013, and 2035 e-Services from 21 Central Ministries and all 35 states and UTs have been linked to the dashboard with over 208 crore e-Transactions recorded as on December 31, 2013. This reflects the Government-wide acceptability of the initiative in terms of its utility and importance.
  •  eTaal received national-level recognition, including the prestigious Platinum Award and Order of Merit at the Skoch Digital Inclusion Awards in 2013. It has been widely appreciated by the Minister of Communications & IT, senior government officials, and various State Governments. In response to state-specific needs, customised dashboards have been developed.
  • The introduction of eTaal has also fostered healthy competition among states and departments, encouraging them to expand and improve their online service delivery. As a result, eTaal is proving to be a vital tool in promoting outcome-oriented implementation of e-Governance initiatives across India.
  • The eTaal platform has transformed from a simple monitoring tool into a fundamental part of India’s digital governance framework. Its ongoing performance enhancements demonstrate the effectiveness of initiatives like Digital India and underscore the government’s dedication to transparency, accountability, and efficient service delivery through digital channels.

Emerging issues

The eTaal platform is performing well, thanks to the integration of e-services and effective real-time data tracking. Although no significant issues are apparent as of now, a potential concern could be the limited accessibility of the platform due to the digital divide. Citizens in remote or underprivileged areas may find it challenging to access the platform because of inadequate internet connectivity.

Way Forward 

The path forward for eTaal involves expanding service coverage and enhancing access for citizens. Additionally, it can offer data-driven predictions.

References

About the Contributor: Srishti Sinha is a student of sociology at Miranda House, University of Delhi, with a keen interest in gender, cultural representation, development, public policy, and research.

Acknowledgement: The author expresses her sincere gratitude to the IMPRI team and Ms. Aasthaba Jadeja for their invaluable guidance throughout the process.

Disclaimer: All views expressed in the article belong solely to the author and not necessarily to the organisation.

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