
Localisation in e-Governance: Enhancing Citizen-Government Connectivity
India is a vast and diverse country, characterized by linguistic plurality and cultural richness. It recognizes 22 official languages and 12 different scripts reflecting its multilingual character. About 95% of India’s population uses Indian languages for communication. This makes it essential to provide government services and information in all constitutionally recognized local languages. Yet, many people, particularly in rural and semi-urban areas, face challenges accessing e-Governance services due to the digital divide and language barriers. This is where Localisation becomes vital. Adapting e-Governance services to local languages and cultural context ensures that more citizens can access, understand and benefit from digital government initiatives.






