Bridging the Digital Divide: Evaluating the Common Services Centres (CSC) Scheme in India
India’s digital transformation journey has been both ambitious and inclusive in scope. Among the various initiatives under the National e-Governance Plan (NeGP), the Common Services Centres (CSC) Scheme stands out as a significant intervention aimed at ensuring the last-mile delivery of digital services. Approved in 2006, the CSC Scheme was envisioned to cover all six lakh census villages through one lakh ICT-enabled service delivery outlets, bridging the vast gap between the government and rural citizens.
