Samprikta Banerjee

Samprikta Banerjee

Consumer Protection (E-Commerce) Rules, 2020: Managing the Bolstering Consumer Rights

With a primary focus on consumer protection, the Consumer Protection (E-Commerce) Rules, 2020 created an extensive structure for managing the environment of online business. It is a crucial step towards regulating the e-commerce industry and aims to protect consumers' rights and interests in the online market. These regulations cover a broad range of clauses, such as those pertaining to data protection, openness, product quality, and dispute settlement. They work to make sure that e-commerce platforms uphold fairness, accountability, and moral standards while giving customers convenient ways to voice complaints. The adoption of these regulations is in keeping with a larger global trend to bolster consumer protection laws in the quickly developing field of Internet commerce. These rules signify a significant shift towards bolstering consumer rights and confidence in online shopping, acknowledging the growing importance of e-commerce in contemporary consumer markets.

Challenges Faced by India Technologically to be at Par with Developed Nations

For a developed India, bulkier investment and technological changes are required to keep up in the race with other developed nations. In doing so, the country should not be afraid of failure. After all, Chandrayaan 3 was made possible by the lessons from the failure of Chandrayaan 2.

Public Policy Drivers

After the brief introduction by Fiza Mahajan, Researcher at IMPRI of Shri Bhartendra Singh Baswan, Former Secretary, Department of Secondary and Higher Education, Ministry of Human Resource Development, Government of India. He discussed the concept of Public Policy Drivers by delving into the process of policymaking that starts with consulting the policymakers who prepare a white paper that is presented in the legislation and on the contrary opposition prepares the black paper. After detailed discussion, a committee from where ministries are formulated after rational discussions and shredding out the nitty gritty policies are finally implemented at ground level.

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